Frequently Asked Questions
We’ve answered many common questions are below. If you can’t find the answer to your question here, or if you’d like to chat in general about your child’s needs, give us a call on
Who are your teachers?
Will you come to my home?
What ages do you teach?
We take children from age 4 to young adult. Any child may attend, providing they are able to take care of their basic physical needs, have adequate communication skills, and are able to work within a small group environment.
What subjects do you teach?
For ages 4 to 16, we teach English, Maths, Science and 11+ preparation. For the youngest, we have an early reading programme called I Can Read, which was specially written by experts for exclusive use in our Centre. For the next age group we teach Reading, Writing, Spelling, Comprehension and Maths. Again, our programmes of work are unique and have been specially written by our experts. For the older children working towards exams we teach English, Maths and Science to GCSE. We also tutor for the 11+, including maths, verbal reasoning and non-verbal reasoning. We also offer 1:1 tuition in various subjects at GCSE and A-Level.
How long are the classes?
Each Small Group Tuition class is 80 minutes long, and is made up of a variety of activities, usually starting and ending with a computer activity. During each class your child will be given both traditional and computer-based work to do. Younger children have a greater number of shorter activities, and older ones will spend longer on each task, as appropriate to their age and stage of development. At the end of each class the teacher will chat with you about their progress and you have the opportunity to ask questions.
Is it one-to-one tuition?
Yes, we provide one-to-one tuition within a small group setting. Your child will always be given full attention by their teacher, and will be able to ask questions as much as they want. They will follow their own customised programme of study, with the teacher at hand, but with the encouragement of knowing that other children are working hard too. The small group will range from 3 to 5, all working independently. The atmosphere in the Centre is calm and focussed, and the children’s results over the years have proved that they learn better in very small groups than when taught one-to-one. For a discussion of why this is the case, see Why Small Groups?
Do you support children with special needs?
Yes. Built in to our teaching philosphy are many strategies which are highly effective for children who have mild ADHD or dyslexia. We have special teaching resources which have been written for children with literacy problems such as dyslexia, and which work very well. In addition, we have physical learning aids in the Centre, such as coloured overlays and abacuses, which are available as needed.
Do you support gifted children?
Gifted children are often frustrated at school. We can offer them a programme of extension work which will lessen their feeling of being stifled. Teachers in schools often struggle to extend a gifted child, and for many such children a weekly session at our Centre can be a welcome opportunity to tackle more interesting work. Please call us to discuss your specific needs.
Do you support home-schooled children?
What do I need to bring to my Taster Session?
You need bring no special equipment to the Taster Session. It is best if at least one parent can attend with the child, for the purposes of discussing the results at the end. If this is impossible, we can feed back to you by phone or email. We do have a comfortable waiting area with books and toys for you to wait in should you have to bring a younger child along. You can park in Bystock Terrace Car Park, which is just opposite our building. We are easy to reach in central Exeter, near the Clocktower.
How will I know it's working?
Improvement in your child will be seen almost straight away, depending, of course, on the starting point, the age and level of your child. Going up a set or two at school, and being able to cope with homework often happens quite quickly after starting with us. Younger children usually show the fastest improvement, but the key to ensuring that our tuition is most effective for your child whatever their age is regular attendance. Commitment to a session once a week shows your child you are serious about helping them, and gives them a boost right away. Once your child begins to find learning fun – and they will, once they start to succeed – then they will be happier and more focussed in general.
Is there a minimum length of stay?
No, we do not require that you stay for a minimum term. There may be a notice period when stopping, depending on your chosen package.
How long does my child need to stay?
This obviously varies enormously from child to child, depending on your goals and the starting point. We will always give an honest opinion to help you decide whether to continue with tuition.
When are you open?
We are open all year round for weekday evening sessions and Saturday morning sessions. These run at 4pm and 5:40pm Monday to Friday, and at 10am and 11:40am on Saturdays. We are closed for a two week break over Christmas and New Year.
Can I cancel a booking?
You can cancel Small Group Tuition bookings online until three hours before the start time. Individual Tuition bookings can be cancelled up to 24 hours before the start time. If insufficient or no notice is given then a visit will be deducted from an available plan or pass, or your saved card will be charged for a drop-in visit.
How much does it cost?
Tuition at our Centre is better value than a home tutor. For Members your sign-up price will be guaranteed for life – as long as one or more children in your family remain continuously enrolled. Currently fees range from £31 to £35 per 80 minute class (approximately £23 to £26 per hour) depending on the package you choose.
Do you offer refunds?
We cannot offer refunds due to the narrow margins and the administrative costs involved in providing our service. If your circumstances have changed and you are having trouble fitting tuition into your schedule, please contact us and we will do our best to help.
Can I have my child re-assessed after a while?
Your child is being continuously assessed and their progress monitored by their teacher. They will give you a verbal progress report at the end of each session, so you will always know how well your child is doing. Every six months or so you can also request an optional progress update to confirm changes in reading age, maths progress etc. It will take up about half an hour out of a regular session.